Master Policy Document

1. 1

   Legal Status

   KS4 PharmaNet operates as a licensed pharmaceutical retailer and digital commerce platform in accordance with the Drugs & Cosmetics Act, 1940, Information Technology Act, 2000, Consumer Protection Act, 2019, GST laws, and applicable Indian regulations.

2. 2

   Electronic Records & IT Act Compliance

   All electronic records, communications, and transactions conducted through this platform shall be governed by the Information Technology Act, 2000. Users consent to receive communications in electronic form.

3. 3

   Consumer Protection Compliance

   The platform complies with Consumer Protection (E-Commerce) Rules, 2020. Accurate product descriptions, pricing transparency, grievance redressal mechanisms, and refund policies are maintained.

4. 4

   Jurisdiction

   All disputes shall be subject to the jurisdiction of courts located in Lucknow, Uttar Pradesh.

5. 5

   Limitation of Liability

   The Company shall not be liable for indirect or consequential damages. Customers must consult qualified medical practitioners before consuming medicines.

1. 1

   Data Collection

   We collect personal information including name, mobile number, email, Aadhaar, PAN, bank details, transaction records, and prescription data where applicable.

2. 2

   Lawful Basis of Processing

   Data is processed for contractual obligations, legal compliance, fraud prevention, and legitimate business interests.

3. 3

   Data Protection & IT Security

   Reasonable security practices under the IT Act, 2000 and applicable rules are implemented, including encryption and restricted access controls.

4. 4

   Data Sharing

   Data may be shared with payment gateways, banks, government authorities, and technology partners under confidentiality obligations.

5. 5

   User Rights

   Users may request access, correction, or deletion of personal data subject to legal retention requirements.

Orders may be cancelled prior to dispatch. Refunds are processed to the original payment method. Prescription medicines once delivered are non-returnable except in cases of damage or incorrect supply. Refund timelines comply with Consumer Protection Rules.

See the full Cancellation Policy for details.

Referral rewards are strictly sales-linked and limited to two levels (F1 & F2). TDS shall be deducted under Section 194H of the Income Tax Act where applicable. PAN is mandatory for withdrawal of referral rewards.

The system is not a multi-level marketing scheme. No income is generated through recruitment.

In compliance with Consumer Protection (E-Commerce) Rules, 2020, customers may contact: